Digital Inclusion: Content

Digital content including film, chat, magnifying glass, text and email

Streaming and Other Content

Planning is key to consider any triggers, sensory barriers which the project may cause which could reject potential audiences. Assistive technology tools can be saved to create good, inclusive content.

If you need help and support DCN/EMBED is here for you via DCN and EMBED have collaborated to create a unique cross-sector partnership to support thousands of diverse museums and heritage organisations on their inclusion journey. DCN/EMBED help organisations develop business skills whilst recovering from the lockdown, skills in resilience and inclusive planning and strategy to identify risk and solutions towards intersectional, inclusive practice, and the representative workforce.


Microphone: Test your feedback for good, clear content. Speak clearly and don’t rush your content. Check first before the delivery of your content.

There are good tips via a whole range of TED Talks such as:
How to Speak So People Listen by Julian Measures Link here:
You Tube: How to Speak More Slowly and Clearly by Patrick Munoz here:

Check your platform (Zoom, Skype, Microsoft Teams) for caption use and audio description for webinar content.

Remember to tell your speakers to audio describe any slides.
Does your film content any flashing lights or images? PEAT test (Photo Sensitive Epilepsy Analysis Tool) Link here:


Consider the Principle of the Two Senses. Can a person engage with your content if they are hard of hearing, d/Deaf, partially sighted or blind, in a noisy environment or have they lost their glasses? Share the message that accessibility and inclusive practice benefits everyone.

Live Captions can be useful to engage audiences who may be distracted due to background noise, sensory processing difficulties (particularly people with AD(H)D, Dyspraxia and Autism Spectrum Condition.

Live Captions for online streaming can be saved to become closed captions and transcribed.
Speak to organisations such as StageText for further details, link to their contact details is here:

FREE Training on Captioning Content via StageText here:

If you have a YouTube Channel, you can add your own captions. However, do not use auto-generated captions, they are inaccurate. Follow the guidance by StageText here:

Audio Description for online streaming:

An introduction on Audio Description here:

An excellent film by James Rath on the importance of audio description and its benefits to wider audience engagement:

YouTube doesn’t currently support audio description. However, there are apps and tools, ‘how-tos’ via YouTube and YouDescribe (for Apple not Android) available here:

Vocaleyes has guidance on what to consider here:

E-Commerce (suggestions include but are not limited to:)

Consider that buttons have good contrast against their background colour. Be aware that people may be colour blind. Ensure that colour is not defined in one way, consider shape and words which can be identified easily
Useful Guidance for retailers link is here:

Timed purchases can be difficult if unexpected asked to provide details. Consider that some customers may take longer to provide details.

Ensure that purchasers are aware of what they may need.
Useful Guidance from Money Advice Service on shopping safely:

PDFs: Accessibility

How to create and test the accessibility of PDFs:

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